Common Questions

What is MyID?

MyID is a medical profile which can be accessed anywhere, anytime using bracelets, sticker kits, wallet cards and an app on your phone. It can be used to manage your medical information, save your life in an emergency, or clearly communicate important information to a health care provider.

How do I link a MyID Product to my Profile?

1 Locate your unique ID and PIN on your MyID Product.
2 Log into your account using the email you used when creating your account.
3 Click on Link Product underneath your name and enter your ID and PIN.

How many products can I link to my profile?

There is no limit. Feel free to link 10 bracelets, 5 sticker kits, and a wallet card all to one profile. Once you make an update to that profile, all your linked products are updated instantaneously. Oh, that's nice!

What happens if I lose my band?

No worries, simply log into your account and click Manage Linked Products to unlink it. If you end up finding it under the couch, simply link it back to your profile.

Are MyID Profiles free?

Yes! MyID Profiles are free for life with the option to add Plus features.

What do I get with MyID Plus?

For $1.99/month, your Plus subscription unlocks powerful features including Documents, Sharing, and the ability to notify your emergency contacts at the tap of a button.

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How many profiles can I have on my account?

As many as your heart desires. That's a lot! However, we do monitor abuse, so play nice :)

But wait, what if I purchased your Premium before the change to Plus?

To give a huge thanks to our early adopters, we have updated your profiles to Plus. You get to enjoy all the features of Plus at no additional charge. If you do the math, that's some big savings.

Do you guys have an app?

Yes, we have a free app for iOS and Android. Our app makes it even easier to have your medical information right at your fingertips. There's also a feature called QR Wallpaper which allows you to set a scannable QR code right on your phone's lock screen.

What's a QR Code?

QR stands for Quick Response and is sort of like a barcode. You may have seen them on advertisements or even on your bananas! They essentially connect the physical world with the digital world. They can store data and are scannable by any smartphone, which we think is perfect for something as complex as a medical profile.